Shipping Options
All Orders should be placed 25 working days in advance. Automatic acceptance of orders is not binding on us if not received in advance. However, in case of orders received later, we do try to deliver at the earliest, as per your requirement but delivery in time cannot be guaranteed. Deliveries will take place between 9.00 am and 6.00 pm unless otherwise specified.
Orders are shipped Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Nisshk. These interruptions include but not limited to transportation system, customs clearance issues, shipping carrier or cardholder's credit card bank delays.
Tracking information may not be available for up to 48 hours after an order is shipped from our warehouse.
For more information or if you have any problem please contact our customer service team at
customercare@nisshk.com
Tracking Information
A single service provider may not have a strong network in all countries hence in order to optimize shipping lead times Nisshk works with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 to 72 hours after an order is shipped from our warehouse.
Taxes, Duties and Charges
Nisshk can not be held responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.
Nisshk will not incur shipping or insurance charges on merchandise that is returned. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the merchandise to us is your responsibility.
- Returns & Exchange Policy
Policy
At Nisshk, we want you to be completely satisfied with your purchase and enjoy your shopping spree. We have
framed our Return Policy to meet your various complaints. When you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
We do not accept returns on specially ordered and customized items under any circumstances.
Merchandise
A full refund on the purchase will be applicable for damaged products. All products will be accepted for a refund only if they are returned in their original packaging.
Your ordered products cannot be returned on the following grounds like color, choice or handwork. You cannot return a product over any price issues or delivery charges. You are not eligible to return products which have been used. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. In any other circumstances, a 20% restocking fee applied from the full purchase price of the merchandise.
The customer incurs any shipping fees, transaction fees and insurance fees for returned merchandise.
Damaged Merchandise
We closely inspect every piece of merchandise that leaves Nisshk. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, you must let us know within 3 days after your carrier has delivered the package. We must receive a verbal phone confirmation that you would like to return the merchandise and you must have a return authorization number from us. In addition you will incur any shipping fees, transaction fees and insurance fees. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. If our staff finds that the merchandise is defective or damaged, then, we will repair or replace as deemed necessary. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you.
Order Cancellation
Order cancellations must be done by sending an email to customercare@nisshk.com. A cancellation fee of 10% will be applied to the full purchase price of the merchandise if the order has not been shipped from our location.
If however your order has already been processed and you still need to return the order to us the merchandise returns policy will be applicable in this case.
Wrong Orders
If the item you received is not what you originally ordered, please email customercare@nisshk.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
